This Privacy Code does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. FRENCHYTV does, however, protect the confidentiality of such information in accordance with applicable law and our own policies.
Personal Information Protection Principles
2. Identifying Purposes
Personal information that FRENCHYTV collects from customers includes:
• the customer's name and address and other contact information;
• facts about consumption, both historic and current;
• facts about payment for services, including general financial information;
• credit and reference information.
When an individual uses a service, Frenchytv will make the individual aware of the purposes for which it is requesting the personal information. If FRENCHYTV identifies other purposes for which the personal information may be used, it will seek the individual's consent prior to such use. FRENCHYTV will advise that it is the individual's right to refuse permission for FRENCHYTV to use personal information for any new purposes. Additional purposes for collecting personal information may be identified to an individual before or at the time of collection. However, at a minimum FRENCHYTV will collect personal information for the following purposes:
• to establish and maintain effective communication and provide on-going service;
• to bill and collect for payment of services;
• to establish and maintain responsible commercial relations with customers and provide them with ongoing service;
• to understand customer needs and eligibility for products & services;
• to recommend particular products & services to meet customer needs;
• to develop, enhance, market or provide products and services;
• to manage and develop Frenchytv's business and operations, including personnel and employment matters; and
• to meet legal, regulatory and settlement requirements.
FRENCHYTV will obtain consent before or when it collects, uses or discloses personal information about an individual. An individual can provide consent to the collection, use and disclosure of personal information about them expressly or implicitly. FRENCHYTV will collect, use or disclose personal information without an individual's consent only in limited circumstances as permitted by law. Subject to certain legal and contractual restrictions and reasonable notice, an individual can refuse or withdraw their consent to the collection, use or disclosure of personal information about them at any time. If you do receive an unwanted email or other message from Frenchytv, you can simply send an email to firstname.lastname@example.org and request that your email address not be retained. All existing customers have been or will be informed of what types of personal information have been collected, the purpose for the collection and the procedures available for contacting FRENCHYTV with any inquiries.
4. Limiting Collection and Information About Children
FRENCHYTV limits the amount and type of personal information it collects to that which is necessary or appropriate for the purposes indicated in principle # 2. Each affiliate of FRENCHYTV will be responsible for its own collection, use and disclosure of information. Personal information will be collected by FRENCHYTV using procedures that are fair, transparent and lawful. FRENCHYTV has no intention of collecting personally identifiable information from anyone under the age of 18. When FRENCHYTV becomes aware that personally identifiable information from a child under 18 has been collected without such child's parent or guardian's consent, it will use all reasonable efforts to delete such information from its records.
5. Limiting Use, Disclosure and Retention
FRENCHYTV will only use the personal information for the purpose for which it was collected as identified in principle #2, unless consent is given by the individual to use or disclose it for another purpose. FRENCHYTV treats your personal information as confidential and does not disclose it to third parties or use it without your written consent, except where such personal information is require to be disclosed to third parties under certain circumstances. When personal information is provided to third parties, FRENCHYTV provides only that information which is
(a) in accordance with principle #2;
(b) in accordance with your agreement otherwise provided to disclose such information; or
(c) that is required in the circumstances.
Information provided to third parties is provided only for the purpose stipulated and except for information provided in accordance with law, such information is subject to specific confidentiality obligations. Companies to whom FRENCHYTV may provide information must ensure that their employees who have access to your personal information agree to comply with Frenchytv’s privacy standards. Third parties include:
• An agent acting on behalf of Frenchytv, such as a company hired to perform installation or maintenance on our behalf;
• A collection agency, for the express purpose of the collection of past due bills;
• Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
• Billing, settlement or market operation purposes.
FRENCHYTV may engage employees, contractors, and other companies or third parties to perform work that involves access to personal information. In any case, FRENCHYTV will take reasonable steps to ensure that such parties are required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for us.
FRENCHYTV may disclose summary information obtained by combining data from many accounts, provided that the information has been sufficiently aggregated such that any personal identifiers cannot reasonably be identified.
In order to ensure the reliable delivery of service and the correct billing, FRENCHYTV will use reasonable efforts to keep all personal information accurate, complete and up to date. Individuals may challenge the accuracy and completeness of personal information about them and have it amended, as appropriate.
A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer. While it is possible to navigate and use www.frenchytv.net by having your browser's Internet security set such that it will not accept cookies, your online experience may be greatly reduced, and you may not be able to access the full functionality of the FRENCHYTV website.
FRENCHYTV only uses session cookies at www.frenchytv.net. Session cookies are active only during the period you are logged on to the www.frenchytv.net website, and are removed when you leave. They help us track the sections of the website that you use to allow us to make improvements in keeping with observed user preferences.
FRENCHYTV also allows other companies, called third-party ad-servers or ad-networks, to present advertisements within our web pages. Because your web browser must request these advertising banners from the ad network's website, these companies can send their own cookies to your cookie file, just as if you had requested a web page from the site. FRENCHYTV only authorizes our third-party ad-servers to employ anonymous cookies for ad delivery and anonymous targeting. Our third-party ad servers do not collect, nor do we give them access to, any personally identifying information about you.
Third-party ad-servers may use permanent cookies. Permanent cookies remain on your hard drive until you remove them through your browser's Internet security settings. Permanent cookies are used to store user preferences such as preferred language and thus eliminate your having to make the same entries on each visit.
In executing its responsibilities with respect to the confidentiality of personal information, FRENCHYTV will employ a number of safeguards, appropriate to the sensitivity of the information, to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Such safeguards will include physical measures, organizational measures and technological measures, for example, restricted access to offices, security clearances and limiting access on a "need to know” basis and use of passwords and encryption. Procedures for implementing these measures will be communicated to all employees and third parties to ensure compliance with this principle.
9. Openness and Updates
10. Individual Access
Any customer of FRENCHYTV can have access to the personal information about them that FRENCHYTV has in its possession or control. Any customer may request that their personal information be amended for purposes of accuracy and completeness. Customers can make their requests via email at email@example.com or call 888-407-1688. FRENCHYTV will attempt to respond to any individual's request in a timely and efficient manner.
11. Other important information
This web site may contain links to other sites. FRENCHYTV do not endorse or otherwise accept responsibility for the content or privacy policies of those web sites, and encourages you to read the privacy policies of any web site you visit.
If you have submitted personally identifiable information to FRENCHYTV via email and would like that information to be removed from our database, please send an email to firstname.lastname@example.org and request that your information be removed.
Last Update January 2015